Grievance redressal policy
We take every complaint seriously. Here is how to reach us and how to escalate.
Version 2026-10-v2 · Applies to kredistar.in and the Kredistar app
Level 1 — Customer support
Call +91 93908 07900, WhatsApp us, or email office@kredistar.in (Mon–Sat, 9:00 AM – 7:00 PM). Please mention your application ID if you have one. Most issues are resolved on the first contact.
Level 2 — Grievance Officer
If you are not satisfied, write to our Grievance Officer. We acknowledge complaints within 2 working days and aim to resolve them within 7 working days.
| Grievance Officer | Grievance Officer, Kredistar Finserv Pvt. Ltd. |
|---|---|
| contact@kredistar.in | |
| Phone | +91 93908 07900 |
| Address | #164, 1st Cross, Judicial Colony, AECS Layout, Sanjaynagara, Bengaluru – 560094 |
Level 3 — The lender
Kredistar acts as a DSA on behalf of its partner lenders, and lenders are responsible for the conduct of their DSAs under RBI guidelines. If your complaint concerns your loan, its terms or recovery — or remains unresolved with us — you can raise it with the lender’s grievance redressal / nodal officer, whose details are on the lender’s website and in your Key Fact Statement.
Level 4 — RBI Integrated Ombudsman
If the lender does not resolve your complaint within 30 days, or you are not satisfied with its reply, you may file a complaint under the Reserve Bank – Integrated Ombudsman Scheme, 2021 at cms.rbi.org.in or by calling the RBI contact centre on 14448.
What we need from you
- Your name, registered mobile number and application ID (if any)
- A short description of the issue, dates and the people you dealt with
- Copies of any relevant messages or documents
Kredistar never asks for OTPs, UPI PINs, passwords or any upfront payment. If anyone claiming to represent Kredistar does, please report it to contact@kredistar.in immediately and to the National Cyber Crime helpline 1930.